FAQ
Products
What makes VOLYUM products unique?
Our products combine advanced technology and elegant design to streamline and personalize your styling experience. They offer ultimate control and flexibility to style your hair however you want.
Do you offer a guarantee on your products?
Yes, all of our products come with a 1 year warranty.
Where can I learn more about using the product?
You can find detailed instructions and helpful tips on the product page on our website and on our social media channels.
order and payment
How can I buy a VOLYUM product?
You can order our products directly on our website. Simply select the product you want and add it to your shopping cart, then follow the checkout instructions.
What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards, PayPal and bank transfer.
Can I cancel or change my order?
Yes, you can cancel or change your order within 24 hours of placing the order. Please contact our customer service as soon as possible.
Shipping and returns
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination.
How long does it take for my order to arrive?
The delivery time depends on your shipping address. Orders within Germany should usually arrive within 3-5 working days.
What is your return policy?
We offer a 30 day return policy on all of our products. If for any reason you are not satisfied with your purchase, you can return it for a full refund.
customer service
How can I contact customer service?
You can reach our customer service via email at hello@volyum.de or via the contact form on our website.